Terms of service

Accillion AS · Last updated 7 July 2026

These terms are written to be read. If anything is unclear, ask us at hello@lippa.ai before you rely on it.

1. Who we are

Lippa is provided by Accillion AS, a company registered in Norway ("Lippa", "we", "us"). You can reach us at hello@lippa.ai. By creating an account or using Lippa you agree to these terms.

2. The service

Lippa is an AI workspace: multi-model chat, a cross-model memory layer, projects and spaces, document review, consensus and roundtable tools, code and website generation, image and video generation, and related developer tools. The AI models themselves are supplied by third-party providers (including OpenAI, Anthropic, Google, Mistral, DeepSeek and Zhipu) and by models we host. The model roster changes over time; models are configuration, and we may add, reclassify or remove models without this affecting your stored data or memory. Model changes may affect output quality, speed, price, availability and supported features.

Some features may be labelled beta, experimental or preview. They may be less reliable, change quickly, or be withdrawn.

3. Your account

You must be at least 13 to create an account. Image generation requires 16+. Video generation, realistic depictions of real people, and public publishing of AI media require 18+.
We may ask for age confirmation or additional assurance before enabling higher-risk features such as image or video generation, realistic depictions of real people, or public publishing. If we believe an account does not meet an applicable age requirement, we may restrict those features or suspend the account.
Give accurate information, keep your credentials safe, and tell us promptly if you suspect misuse of your account.
Accounts are personal. A Team tier with shared workspaces is planned; until then, don't share credentials.
If you use Lippa through an organisation or workspace administrator in the future Team tier, that organisation may control access, billing, exports, retention, members and content in that workspace.

4. Plans, credits and billing

Subscriptions and credit purchases happen inside the Lippa app. Payments are processed by Stripe, our payment processor; Accillion AS is the seller of record and is responsible for invoicing and applicable taxes. Stripe's handling of your payment details is governed by Stripe's own terms.
On paid plans, standard-class models are not metered ("unlimited standard models"), subject to fair use (section 5). Frontier-class models and fixed-price actions (Consensus, Roundtable, Document Reviewer, video) draw on your credit pool. Which class a model belongs to is shown in the product.
Monthly refill: at the start of each billing month we charge only the amount needed to bring your credit balance back to your plan's target. If your balance is at or above target, there is no refill charge. The refill mechanics and amounts are shown before you subscribe and in your billing settings, and we never charge refill amounts outside the billing arrangement you accepted at checkout.
Plan-included monthly refill credits do not roll over past the billing month. Separately purchased credit packs and top-ups follow the expiry and refund rules shown at checkout and in the app.
Annual plans include two months free and are best for consistent usage; if your usage varies, monthly billing usually serves you better.
Reclassifying a model from standard to frontier is a price-relevant change and we give at least 14 days' notice before it takes effect.
You can cancel any time in the app, effective at the end of the paid period. Statutory withdrawal and refund rights for consumers are unaffected. For digital services delivered immediately, you may be asked at checkout to consent to immediate delivery and acknowledge that a statutory withdrawal right may be lost once delivery or consumption begins, where permitted by mandatory consumer law.

5. Fair use

Generous storage and processing are included, and normal human use never hits a limit. Sustained, unusually high automated volume (for example mass re-indexing, scripted bulk inference, or scheduled refresh across very large corpora) may trigger a fair-use review. We contact you before restricting anything; existing content stays accessible, and interactive use is never interrupted mid-task. Free accounts have fixed technical ceilings instead of a review process. Fraud and security emergencies are the only cases where we act before talking to you.

6. Acceptable use

You may not use Lippa to create, store or distribute:

child sexual abuse material or any sexualisation of minors, including AI-generated, synthetic, fictional, cartoon or illustrated depictions, "young-looking" or age-ambiguous sexual content, and "aged-up" or "aged-down" material, and any attempt to produce such content, including through coded language, staged or evasive prompts, or uploaded images (zero tolerance: content is blocked, preserved as evidence and reported to authorities where required);
sexual or pornographic content — sexually explicit imagery, video or audio, and nudity or depictions whose purpose is sexual arousal or gratification — whether you upload it, provide it as a reference, or generate it with Lippa. Lippa is not an adult-content service: it does not offer sexual image or video generation, has no "uncensored" mode, and does not permit pornographic or sexually explicit material to be created, uploaded, stored, shared or published anywhere on the platform;
non-consensual intimate imagery, or realistic depictions of real people without the rights or consent to do so;
deceptive deepfakes, fraud, fake identification documents, or impersonation;
terrorist content, credible threats, doxing, blackmail or harassment;
infringing content, including copyright, trademark, publicity-right or privacy violations;
malware, phishing, credential theft, spam, platform manipulation, evasion of sanctions or export controls, or unlawful surveillance or biometric identification;
content that is otherwise illegal under Norwegian, EEA or your local law.

You also may not use AI outputs to make legal, medical, financial, employment, housing, credit, insurance or similarly significant decisions about people without an appropriate lawful basis, professional review and human oversight. And you may not probe, overload or circumvent Lippa's security, rate limits, metering or safety controls. Attempting to generate prohibited content, through prompts, uploads, reference images, or evasion of our safety controls, is itself a breach of these terms, whether or not the attempt succeeds, is blocked, or produces harmless output.

7. Safety actions

We may block, remove, quarantine, disable sharing, preserve evidence, restrict features, suspend accounts, or report to authorities where we reasonably believe content or activity is illegal, harmful, abusive, or violates these terms. Enforcement is proportionate to the breach, and repeat offenders lose access. For severe violations, security incidents, child-safety concerns, legal requests, or risk to others, we may act without prior notice.

We do not generally monitor private user content, but we use automated systems, and human review of flagged content and reports, to detect abuse, enforce these terms, protect users and comply with law.

8. AI-generated content

As between you and us, you own the outputs you generate, to the extent permitted by law and by the relevant model provider's terms. Similar or identical outputs may be generated for other users.
You are responsible for having the rights to the prompts, uploads, reference images, videos, voices, names, likenesses, brands and other materials you use with Lippa.
AI output can be wrong, incomplete, outdated or misleading, and confident about it. Verify anything that matters before you rely on it. Lippa is not legal, medical, financial or other professional advice.
Lippa may apply visible labels, metadata, watermarks, content credentials, logs or other provenance signals to AI-generated or AI-manipulated media where required by law, provider rules, safety policy or product configuration. You must not remove or misrepresent AI-origin disclosures where they are required.
Video generation may run on providers outside the EEA, including Google's Veo in the United States, and is marked accordingly at the point of use.

9. Your content and hosting

You keep ownership of everything you upload and create. You grant us the limited licence needed to host, store, process, transmit, display, generate, transform and publish your content, only as needed to provide Lippa, enforce these terms, comply with law and protect the service.
We do not use your content to train Lippa models or anyone else's, and we do not sell your content. Where we send prompts, files, inputs or outputs to third-party model providers, we do so only to provide the feature you requested and under the provider and subprocessor arrangements described in the privacy notice. Bring-your-own-key usage is governed by your own relationship with that provider.
If you publish content through shared links, generated websites or public pages, you are responsible for that content and for having the necessary rights.
Public sites hosted on a Lippa subdomain may display a "Hosted by Lippa" abuse-reporting link. Custom-domain sites do not carry visible Lippa reporting UI, but Lippa provides a central abuse-reporting process on lippa.ai for all public content it hosts or serves.

10. Trust & safety

Anyone can report illegal or abusive public content through the reporting process at lippa.ai/safety. We review reports diligently and act without undue delay where action is required. Where lawful and safe, we notify affected users and allow appeals for ordinary moderation decisions. Appeals do not apply to child-safety or severe-abuse decisions, and we may withhold notice where it would be unlawful, unsafe, or compromise an investigation.

11. Third-party providers

Lippa depends on third-party model providers and infrastructure. We use EU-based core infrastructure where practical and identify material exceptions, including model-provider processing locations, in the privacy notice. If a provider withdraws a model or capability, we route around it where we can; your memory and stored data are unaffected. When you bring your own API key (Pro Max), your direct relationship with that provider governs that usage.

12. Privacy

How we handle personal data is described in the privacy notice. The short version: EU-based core infrastructure with material exceptions identified, no training on your content, no selling of your data, export by default.

13. Availability and changes

We aim for Lippa to be reliably available but do not promise uninterrupted service. We improve the product continuously and may change or retire features; where a change materially reduces something you pay for, we tell you in advance. We aim to keep your data exportable through the product at all times, except where temporarily unavailable due to maintenance, security incidents, legal restrictions, severe abuse, or account deletion under the privacy notice. We may delete inactive free accounts and their content after notice, as described in the privacy notice.

14. Liability

To the extent permitted by law: we are liable for damage caused by our gross negligence or intent; we are not liable for indirect or consequential loss, or for the content of AI outputs you choose to rely on; and our total liability in any 12-month period is capped at the fees you paid us in that period, or, for free accounts, at EUR 50. Nothing in these terms limits rights that mandatory consumer law gives you.

If you use Lippa on behalf of a business, you agree to indemnify us against third-party claims arising from your unlawful content or publication, misuse of outputs, breach of these terms, or lack of rights to materials you upload or publish.

15. Termination

You can stop using Lippa and delete your account at any time. We can suspend or terminate accounts that breach these terms, with notice unless the breach is severe or the law requires otherwise. After termination you have a reasonable window to export your data, after which it is deleted per the privacy notice.

16. Other terms

Additional terms may apply to specific plans, enterprise agreements, data processing, subprocessors, beta features, bring-your-own-key usage, or provider-specific features. If there is a conflict, the more specific terms govern for that feature.

17. Governing law

These terms are governed by Norwegian law. Disputes belong to the Norwegian courts, with Oslo District Court as the agreed venue where permitted. If you are a consumer in the EEA, you keep the protection of the mandatory consumer-protection rules of your home country and may use the consumer complaint or alternative dispute-resolution mechanisms available in your country (in Norway, Forbrukertilsynet and Forbrukerklageutvalget).

18. Changes to these terms

When we change these terms in a way that matters, we notify you in the product or by email before the change takes effect. Continued use after the effective date means acceptance; if you disagree, you can export your data and close your account.

Questions about these terms: hello@lippa.ai